At BitConserve, we are committed to delivering high-quality products. Our refund and return policy varies depending on the type of product you purchase. Please review the appropriate section below based on your product type.

1. Standard Stock Products

Refund and Return Policy

• We offer refunds and accept returns within 30 days of purchase for all standard stock products.
• Products must be returned in their original packaging.

Process for Returns and Refunds

1. Contact Us: Email support@bitconserve.com within 30 days of receiving your product to initiate a return and refund.
2. Return Shipment: Return the product in its original packaging. The customer is responsible for return shipping costs unless the return is due to our error.
3. Refund: Once we receive and inspect the returned product, we will process your refund. The refund will be issued to the original payment method.

2. Customized Products

Non-Refundable and Non-Returnable Policy

• Due to the bespoke nature of our customized items, we do not offer returns or refunds for these products.

Quality Issues

If you receive a customized product with a quality issue:

• Contact us within 7 days of receiving your order.
• Provide photographic evidence of the defect and a detailed description of the issue.